The ACM Portfolio management service is ideal for major and second tier lenders. We offer a secure, cost certain, outsourced model; this allows the lender to focus on core business and reduce head count.
Loans are monitored by a Loan Account Manager and the system data is backed-up daily. Our back-end account management includes handling payment transactions, dealing with the Borrower (including arrears), production of statements, escalations to legal, and even asset recovery.
Further to this, our proprietary Loantrac® technology application presents detailed client data in a web portal: it is very flexible in the way it can be deployed. The system incorporates file data, reporting, workflows and alerts. The Loantrac® web portal can be accessed anywhere (by approved client users) via the internet.
When the front-end presentation is linked to the back-end loan management service/expertise it is providing a complete solution to the client.
Loantrac® and operational system plus all client data is externally hosted – from the ACM technical environment – with VPN secure access by employees into the software application and systems.
Once appointed by a Lender (client) their loan database is migrated to Loantrac® for management. This means the data is migrated to ACM to be maintained and stored.
Where the Lender is providing funds to an external Originator a key benefit is that the Lender can provide the Loantrac® web platform to the Originator as part the funding deal. This type of workflow process, the inherent web delivered features and centralisation of data can help ensure data sovereignty and provide better risk management.
Talk to us today about Portfolio Management. We provide our services in Adelaide, Melbourne and Darwin. Enquire online or call us on 1800 004 211 to discuss your options.